Education and Professional Experience

Bachelor of Applied Science (Computer Networking) 2011

Siena Heights University Adrian, MI

Associate of Applied Science (computer networking) 2004

Kellogg Community College Battle Creek, MI

IT Deskop Analyst II (site lead) July 2013 - present

Capgemini Inc. (GE aviation site in Grand Rapids) Grand Rapids, MI

Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users
Utilize ticketing software & Escalate issues whenever necessary
Using Active Directory to resolve client issues related to the account unlock, resetting passwords
Troubleshoot networking issues, software application and security application PingID, YubiKey, MobileIron MDM and build images for desktop, and laptop PCs
Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals

Computer technician November 2012 – June 2013

Geeks on site technical services inc. Grand Rapids, MI

Performed troubleshooting of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems, network integration and system test
Build, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation
Provided onsite support of Windows 7, and Windows 10 operation systems, Microsoft Office 365
Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices
Installed Windows workstation operation system and configured for TCP/IP network, including DHCP